Customer Service Associate – Home Improvement

Lowe's; Knoxville (TN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) matching

Employee Stock Purchase Program

Associate discount (10%)

Track to the Trades program

Job summary

Lowe's is hiring a Customer Service Associate in Knoxville, TN. This part-time role focuses on welcoming customers, helping them find products, and delivering friendly, accurate service across departments. You will handle inquiries, stock shelves, and assist with orders, deliveries, and checkout.

The position emphasizes strong communication, basic math, and the ability to stand for extended periods, with opportunities to learn across multiple store areas and access Lowe's benefits.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic.
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned

Skills

Customer service

Retail knowledge

Communication

Bi-lingual skills

Tools

POS system

Smartphone / Tablet usage

Job description

Lowe's is hiring a Customer Service Associate in Knoxville, TN. This part-time role focuses on welcoming customers, helping them find products, and delivering friendly, accurate service across departments. You will handle inquiries, stock shelves, and assist with orders, deliveries, and checkout.

The position emphasizes strong communication, basic math, and the ability to stand for extended periods, with opportunities to learn across multiple store areas and access Lowe's benefits.