Customer Service Pro for Home Improvement Retail

African American Talent; Kingsport (TN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and Employee/‏

10% Associate Discount

Track to the Trades program

Job summary

Lowe's is hiring a Customer Service Associate in Tennessee for a part-time role focused on helping customers find products and resolve home improvement questions. You will greet shoppers, answer questions, and guide them to the right solutions while maintaining store standards.

You will also manage merchandise, support inventory, and participate in cross-training across departments to ensure excellent service and timely processing of orders and deliveries.

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 months experience using common retail technology, such as smartphones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Basic math

Computer literacy

Physical stamina

Tools

Smartphones

Tablets

Job description

Lowe's is hiring a Customer Service Associate in Tennessee for a part-time role focused on helping customers find products and resolve home improvement questions. You will greet shoppers, answer questions, and guide them to the right solutions while maintaining store standards.

You will also manage merchandise, support inventory, and participate in cross-training across departments to ensure excellent service and timely processing of orders and deliveries.