Customer Service Associate: Growth & Training

CCF Family of Brands; McDonough (GA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross brand training across 11 brands

Leadership development – Key Holder

Performance-based advancement

Educational reimbursement

Medical insurance options + telemed

401(k) and company match

Life and AD&D insurance

Voluntary benefits package (dental, VZ

Employee assistance program

Discount marketplace

Paid time off 12 days first year

Job summary

CCF Family of Brands is seeking a Customer Service Representative in McDonough, GA to help customers access quick financial solutions and provide an excellent in-store experience. The role requires building relationships, processing transactions, and delivering strong customer service in a fast-paced environment.

You will receive hands-on training, opportunities across the brand family, and a path toward advancement within our expanding company.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, including on-site vehicle appraisals and store errands.

Skills

Customer service

Communication

Attention to detail

Data entry

Multi-tasking

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

CCF Family of Brands is seeking a Customer Service Representative in McDonough, GA to help customers access quick financial solutions and provide an excellent in-store experience. The role requires building relationships, processing transactions, and delivering strong customer service in a fast-paced environment.

You will receive hands-on training, opportunities across the brand family, and a path toward advancement within our expanding company.