In-Store CSR - Training, Growth & Community Impact

Ccffamilyofbrands; LaGrange (GA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Paid on‑job training and new hire prog

Learning management system access

Cross-brand training across 11 brands

Key Holder leadership program

Performance‑based career advancement

Educational reimbursement program

Medical insurance options (telemed, HＳ

401(k) and Roth 401(k) company match

Life and AD&D insurance

Discount Marketplace access

Paid time off starting 12 days

Job summary

TitleMax in Lagrange, GA is seeking a Customer Service Representative to assist customers with financial solutions and transactions in-store. You will build relationships, ensure accurate processing, and provide an exceptional customer experience in a fast-paced environment.

This entry-level role offers hands-on training, coaching, and development with opportunities to progress across the Community Choice Financial Family of Brands. Weekend in-person work is required.

Qualifications

• A high school diploma or equivalent required.
• Excellent verbal and written communication with customers and colleagues.
• Meticulous attention to detail and accurate data entry.
• Proficient with phones, POS, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday.
• Background check required.
• Physical demands include standing, moving up to 25 pounds, and keyboard use.

Responsibilities

• Cultivate lasting customer relationships to drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Enter and maintain customer information in the POS system.
• Assist in account management and collections by accepting payments.
• Participate in on-site events and store operations as needed.
• Maintain store appearance and cleanliness to enhance customer experience.
• Adhere to security procedures for vault and cash drawer.
• Work full-time with in-person attendance, including weekends.

Education

High school diploma or equivalent

Tools

POS system

Phone usage

Microsoft Office

Job description

TitleMax in Lagrange, GA is seeking a Customer Service Representative to assist customers with financial solutions and transactions in-store. You will build relationships, ensure accurate processing, and provide an exceptional customer experience in a fast-paced environment.

This entry-level role offers hands-on training, coaching, and development with opportunities to progress across the Community Choice Financial Family of Brands. Weekend in-person work is required.