Customer Service Pro: Growth & Training In-Store

Ccffamilyofbrands; Albany (GA); In loco; USD 18.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid on-the-job training

Learning management system access

Cross-brand training across 11 brands

Key Holder Program for leadership

Performance-based career advancement

Educational Reimbursement

Medical insurance options plus telemed

401(k) and Roth 401(k) with company 匹

Life and AD&D Insurance

Discount Marketplace

Paid time off (12 days first year)

Descrizione del lavoro

The Community Choice Financial® Family of Brands seeks a Customer Service Representative to assist customers with daily financial needs in Albany, GA. You will process transactions, build relationships, and provide personalized service in a fast-paced retail environment.

This entry-level role offers hands-on training, growth across 11 brands, and a clear path to leadership through a Key Holder Program and education reimbursement. Weekend availability is required.

Competenze

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Mansioni

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends.

Conoscenze

Customer service

Communication

Data entry

POS system

Microsoft Office

Phone skills

Formazione

High school diploma or equivalent

Descrizione del lavoro

The Community Choice Financial® Family of Brands seeks a Customer Service Representative to assist customers with daily financial needs in Albany, GA. You will process transactions, build relationships, and provide personalized service in a fast-paced retail environment.

This entry-level role offers hands-on training, growth across 11 brands, and a clear path to leadership through a Key Holder Program and education reimbursement. Weekend availability is required.