Customer Service Associate - Growth, Perks & Flexible Hours

First PREMIER Bank/PREMIER Bankcard; Sioux Falls (SD); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Paid time off

401(k) match

Volunteer hours

Wellness program

Employee events

Job summary

First PREMIER Bank and PREMIER Bankcard in Sioux Falls, SD is hiring for a customer service role with inbound calls on our products and services. Base wage starts at $17.25–$19.15 per hour, with monthly incentives and a strong training program.

Extensive benefits include medical, dental and vision coverage, PTO and sick pay, a 401(k) match up to 5%, and opportunities for career growth. Bilingual English/Spanish is compensated but not required.

Qualifications

• Answer inbound calls about products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Responsibilities

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Skills

Customer service

Phone presence

Communication

Job description

First PREMIER Bank and PREMIER Bankcard in Sioux Falls, SD is hiring for a customer service role with inbound calls on our products and services. Base wage starts at $17.25–$19.15 per hour, with monthly incentives and a strong training program.

Extensive benefits include medical, dental and vision coverage, PTO and sick pay, a 401(k) match up to 5%, and opportunities for career growth. Bilingual English/Spanish is compensated but not required.