Bilingual Customer Service Agent (On-Site) – $17.25–$19.15/hr

First PREMIER Bank and PREMIER Bankcard; Watertown (SD); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

PTO and sick pay

Bonuses and incentives

401(k) matching up to 5%

Volunteer hours

Job summary

First PREMIER Bank and PREMIER Bankcard is seeking associates to handle inbound calls, explain products and services, and resolve customer inquiries from Watertown, SD. You will follow company policies with a professional phone presence to ensure high customer satisfaction.

Training is extensive, with opportunities for ongoing learning and growth. The role offers on-site work with varied shifts and a comprehensive benefits package.

Qualifications

• Experience in answering inbound calls or customer service is preferred.
• Ability to understand and apply policies and procedures.
• Demonstrates a professional demeanor and strong phone presence.
• Goal to achieve high satisfaction on customer surveys.

Responsibilities

• Answer inbound calls about products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence when assisting customers.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Skills

Inbound calls

Customer satisfaction

Phone presence

Professional demeanor

Job description

First PREMIER Bank and PREMIER Bankcard is seeking associates to handle inbound calls, explain products and services, and resolve customer inquiries from Watertown, SD. You will follow company policies with a professional phone presence to ensure high customer satisfaction.

Training is extensive, with opportunities for ongoing learning and growth. The role offers on-site work with varied shifts and a comprehensive benefits package.