On-Site Customer Care Specialist | Bilingual Bonus & Growth

PREMIER Bankcard, LLC in; Sioux Falls (SD); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Full medical benefits

Dental coverage

Vision coverage

Generous PTO

401(k) – dollar-for-dollar match

Employee Wellness Program

Job summary

First PREMIER Bank in Sioux Falls, SD is seeking a dedicated call center professional to answer inbound calls about our products and services, ensuring customer satisfaction with a professional demeanor. The role requires understanding daily policies and may leverage bilingual English/Spanish skills for a 10% differential, though not required.

Training provided, with opportunities for incentives. Base wage starts at $17.25–$19.15 per hour, with potential increases for non-traditional hours and

Qualifications

• Ability to answer inbound calls about products and services.
• Understand policies and procedures used for daily operations.

Responsibilities

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Skills

Phone support

Customer service

Bilingual English/Spanish

Job description

First PREMIER Bank in Sioux Falls, SD is seeking a dedicated call center professional to answer inbound calls about our products and services, ensuring customer satisfaction with a professional demeanor. The role requires understanding daily policies and may leverage bilingual English/Spanish skills for a 10% differential, though not required.

Training provided, with opportunities for incentives. Base wage starts at $17.25–$19.15 per hour, with potential increases for non-traditional hours and