Customer Service Associate (CSA)

SPM Ventures LLC; Rockwood (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible scheduling

Hourly pay plus performance bonus

Opportunities for advancement

Free tax preparation training

Free continuing tax education

Discounted Tax Preparation on your tax

Job summary

SPM Ventures LLC is seeking a Client Service Associate for in-person work across East Tennessee. You will greet clients, confirm appointments, and support them throughout their visit, delivering exceptional customer service.

No prior experience required; paid training is provided. The role offers flexible scheduling, seasonal full- and part-time positions, and opportunities for advancement within the organization.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment is preferred but not required.
• Basic computer proficiency and willingness to learn.

Responsibilities

• Engage with clients and provide friendly service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience (fast-paced)

Willingness to learn

Job description

We are looking for people who thrive in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further! Join our team as a Client Service Associate (CSA) and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients’ journey with us! Experience is not required. Paid training is provided. No matter your work background or experience level.

Perks

• Flexible scheduling
• Hourly pay plus performance bonus
• Opportunities for advancement within the organization or as a tax pro
• Free tax preparation training if desired
• Free continuing tax education
• Discounted Tax Preparation on your personal tax return

What you need

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role

We are an independently owned and operated franchise with 29 locations in East Tennessee. Please note, these are in-person positions, not remote. You can choose the location (or locations) that are most convenient for you. These are seasonal full and part-time positions with flexible scheduling to fit your needs, with opportunity for advancement and year-round work for the right candidates.