Customer Service Associate - Chesterton

Indiana Farm Bureau Insurance; Chesterton (IN); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

401(k) with match

Paid vacation/sick leave

Contests and incentives

Job summary

Indiana Farm Bureau Insurance in Chesterton, IN is seeking a customer service professional to answer calls and greet walk-in clients. You will assist with claims paperwork and provide proof of insurance, while maintaining accurate records and meeting deadlines.

The role requires a high school diploma or GED, plus 1 year in customer service. A Property & Casualty license is required or obtainable within 2 years. Full-time, with a Monday–Friday schedule and potential bonuses are offered.

Qualifications

• 1 year of customer service experience required.
• Property & Casualty insurance license required or must obtain within 2 years.
• Proficient in Microsoft Suite, strong time management and problem-solving skills.
• Organization that values work/life balance; benefits eligibility within 30 days.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles walk-in customers.
• Assists with claims paperwork requested by the claim’s representatives.
• Provides proof of insurance documents when requested by clients.
• Performs additional duties assigned by management.

Skills

Time management

Problem-solving

Attention to detail

Organization

Team collaboration

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

402 Indian Boundary Road
Chesterton, IN 46304, USA

Description

Responsibilities:

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Assists with claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• Any additional duties assigned by management.

Requirements for Success:

• High school diploma or GED equivalent.
• 1 year of customer service experience.
• Property & Casualty insurance license required or must be able to obtain this license within 2 years.
• Proficient in Microsoft Suite.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.
• An organization that values work/life balance
• Paid vacation/sick leave
• 401(k) with match
• Fulltime with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment

#FO

Education

Required

High School or better.

Equal Opportunity Employer
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