Customer Service Associate

Horizon Goodwill Industries; Oakland (MD); On-site; USD 17,000 - 24,000; Part time

Job summary

Horizon Goodwill Industries in Oakland, MD is seeking a part-time Customer Service Associate to process transactions, stock merchandise, and engage customers in our mission. You will operate a touchscreen POS, follow cash-handling procedures, and support cleanliness and safety standards.

The role involves assisting customers, encouraging round-up donations, collecting feedback, and participating in training. Previous retail or nonprofit experience is a plus.

Qualifications

• Demonstrated interpersonal communication skills.
• Experience providing customer service and operating a touch screen POS system preferred.
• Reliable transportation and ability to pass a criminal background screening.

Responsibilities

• Greet customers and provide a positive experience; resolve concerns within authority.
• Accurately operate registers and follow cash-handling procedures.
• Encourage rounding up purchases to support the mission.
• Encourage customer feedback surveys on their experience.
• Stock and maintain merchandise organization.
• Maintain store cleanliness and organize sales floor areas.
• Follow safety procedures and company policies; complete required paperwork.
• Participate in training and cross-training for other in-store roles.

Skills

Interpersonal communication

Customer service

Touchscreen POS

Reliable transportation

Background screening

Lifting to 50 lbs

Education

High School Diploma or equivalent

Tools

Touchscreen POS

Job description

Job Details: Job Location: Oakland Retail Store - Oakland, MD 21550, Position Type: Part Time, Education Level: None, Salary Range: $15.00 - $15.00 Hourly, Travel Percentage: None, Job Category: Nonprofit - Social Services, $15.00 Hourly Rate

Job Summary:

The Customer Service Associate provides excellent customer service to all internal and external customers. The position is responsible for correctly and efficiently processing transactions using the cash register, proper cash handling, stocking merchandise, maintaining product stock levels, and engaging customers in our mission.

Essential Functions:

• Greet all customers and provide a positive experience. Resolve customer concerns within authority; obtain management assistance when necessary.
• Accurately operate registers and follow all cash-handling procedures.
• Ask all customers to “round‑up” their purchase to advance our mission and thank all customers for their purchase.
• Encourage customers to complete feedback surveys on their experience.
• Stock and maintain proper organization of merchandise.
• Serve as a Goodwill Ambassador by consistently demonstrating HGI values and striving to provide excellent service in all interactions.
• Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and ensuring hangers and racks are orderly.
• Put out newly processed merchandise in the designated area, remove unsold merchandise in accordance with color rotation schedule, clean and organize assigned area of sales floor.
• Follow all required safety and security procedures including the use of protective equipment.
• Maintain compliance with all company policy and procedures as well as store policies to include but not limited to opening and closing tasks, and accurate, timely completion of required paperwork.
• Participate in training as required, including cross‑training for other positions in-store.
• Perform all other duties as assigned.

Qualifications: Minimum Requirements:

• High School Diploma or equivalent preferred, not required.
• Demonstrated interpersonal communication skills.
• Experience providing customer service and operating a touch screen point of sale system preferred.
• Reliable transportation.
• Must successfully complete criminal background screening.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Potential Career Paths:

• Lead Donation Attendant
• Sales Lead
• Production Lead
• Assistant Store Manager
• Store Manager