Customer Service Associate

Horizon Goodwill Industries; Allegany Grove (MD); On-site; USD 17,000 - 24,000; Full time

Job summary

Horizon Goodwill Industries in Allegany Grove, Maryland, seeks a Customer Service Associate to provide excellent service and process transactions at the cash register. You will stock merchandise, maintain store cleanliness, and engage customers in our mission while handling daily sales and donations.

The role requires good interpersonal skills, reliability, and the ability to lift up to 50 lbs. Training and cross-training opportunities are available in a friendly, mission-driven environment.

Qualifications

• Experience providing customer service.
• Experience operating a touch screen point of sale system.
• Willingness to complete criminal background screening.
• Able to lift up to 50 lbs.
• Reliable transportation.

Responsibilities

• Greet customers and provide a positive experience.
• Process transactions using the cash register accurately.
• Stock merchandise and maintain store cleanliness.
• Encourage customers to round up their purchases.
• Follow safety procedures and complete required paperwork.
• Participate in training and cross-training as needed.

Skills

Customer service

Interpersonal skills

Cash handling

POS familiarity

Education

High School Diploma or equivalent

Tools

Touchscreen POS system

Job description

$15.00 Hourly RateJob Summary:The Customer Service Associate provides excellent customer service to all internal and external customers. The position is responsible for correctly and efficiently processing transactions using the cash register, proper cash handling, stocking merchandise, maintaining product stock levels, and engaging customers in our mission.Essential Functions:Greet all customers and provide a positive experience. Resolve customer concerns within authority; obtainmanagement assistance when necessary.Accurately operate registers and follow all cash-handling procedures.Ask all customers to “round-up” their purchase to advance our mission and thank all customers for theirpurchase.Encourage customers to complete feedback surveys on their experience.Stock and maintain proper organization of merchandise.Serve as a Goodwill Ambassador by consistently demonstrating HGI values and striving to provide excellentservice in all interactions.Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and ensuring hangers and racksare orderly.Put out newly processed merchandise in the designated area, remove unsold merchandise in accordance withcolor rotation schedule, clean and organize assigned area of sales floor.Follow all required safety and security procedures including the use of protective equipment.Maintain compliance with all company policy and procedures as well as store policies to include but not limited toopening and closing tasks, and accurate, timely completion of required paperwork.Participate in training as required, including cross-training for other positions in-store.Perform all other duties as assigned.Minimum Requirements:High School Diploma or equivalent preferred, not required.Demonstrated interpersonal communication skills.Experience providing customer service and operating a touch screen point of sale system preferred.Reliable transportation.Must successfully complete criminal background screening.Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.Potential Career Paths:Lead Donation AttendantSales LeadProduction LeadAssistant Store ManagerStore Manager