Customer Service Associate

Horizon Goodwill Industries; La Vale (MD); On-site; USD 17,000 - 24,000; Full time

Job summary

The Customer Service Associate at Horizon Goodwill Industries delivers friendly, efficient service to all customers while accurately processing transactions, handling cash, stocking merchandise, and supporting store operations. You represent the Goodwill mission in every interaction and help maintain a welcoming shopping experience.

You will greet customers, operate the touchscreen register, follow cash-handling procedures, encourage round-up donations, gather feedback, keep stock organized,

Qualifications

• High School Diploma or equivalent preferred, not required.
• Demonstrated interpersonal communication skills.
• Experience providing customer service and operating a touch screen point of sale system preferred.
• Reliable transportation.
• Must successfully complete criminal background screening.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Responsibilities

• Greet all customers and provide a positive experience. Resolve customer concerns within authority; obtain
• Accurately operate registers and follow all cash-handling procedures.
• Ask all customers to “round-up” their purchase to advance our mission and thank all customers for their purchase.
• Encourage customers to complete feedback surveys on their experience.
• Stock and maintain proper organization of merchandise.
• Serve as a Goodwill Ambassador by consistently demonstrating HGI values and striving to provide excellent service in all interactions.
• Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and ensuring hangers and racks are orderly.
• Put out newly processed merchandise in the designated area, remove unsold merchandise in accordance with colour rotation schedule, clean and organize assigned area of sales floor.
• Follow all required safety and security procedures including the use of protective equipment.
• Maintain compliance with all company policy and procedures as well as store policies to include but not limited to opening and closing tasks, and accurate, timely completion of required paperwork.
• Participate in training as required, including cross-training for other positions in-store.
• Perform all other duties as assigned.

Skills

Customer service

Interpersonal communication

Cash handling

POS operation

Teamwork

Reliability

Education

High School Diploma or equivalent

Tools

Touchscreen POS

Job description

Job Details

Job Location: LaVale Retail Store - Lavale, MD, Education Level: None, Salary Range: $15.00 - $15.00Hourly, Travel Percentage: None, Job Category: Nonprofit - Social Services, $15.00 Hourly Rate

Job Summary

The Customer Service Associate provides excellent customer service to all internal and external customers. The position is responsible for correctly and efficiently processing transactions using the cash register, proper cash handling, stocking merchandise, maintaining product stock levels, and engaging customers in our mission.

Essential Functions

• Greet all customers and provide a positive experience. Resolve customer concerns within authority; obtain


• Accurately operate registers and follow all cash-handling procedures.


• Ask all customers to “round-up” their purchase to advance our mission and thank all customers for their purchase.


• Encourage customers to complete feedback surveys on their experience.


• Stock and maintain proper organization of merchandise.


• Serve as a Goodwill Ambassador by consistently demonstrating HGI values and striving to provide excellent service in all interactions.


• Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and ensuring hangers and racks are orderly.


• Put out newly processed merchandise in the designated area, remove unsold merchandise in accordance with colour rotation schedule, clean and organize assigned area of sales floor.


• Follow all required safety and security procedures including the use of protective equipment.


• Maintain compliance with all company policy and procedures as well as store policies to include but not limited to opening and closing tasks, and accurate, timely completion of required paperwork.


• Participate in training as required, including cross-training for other positions in-store.


• Perform all other duties as assigned.

Qualifications: Minimum Requirements

• High School Diploma or equivalent preferred, not required.


• Demonstrated interpersonal communication skills.


• Experience providing customer service and operating a touch screen point of sale system preferred.


• Reliable transportation.


• Must successfully complete criminal background screening.


• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Potential Career Paths

• Lead Donation Attendant


• Sales Lead


• Production Lead


• Assistant Store Manager


• Store Manager