Customer Service Associate

Horizon Goodwill Industries; Mount Jackson (VA); On-site; USD 15,000 - 21,000; Part time

Job summary

Horizon Goodwill Industries, Inc. Mt Jackson Retail Store in Mount Jackson, VA 22842 is seeking a part-time Customer Service Associate to provide excellent service, process transactions, stock merchandise, and engage customers in our mission.

The role requires handling a touchscreen POS, maintaining store cleanliness, and supporting round-up campaigns. Proof of background check and ability to lift up to 50 lbs are required; high school diploma preferred but not mandatory.

Qualifications

• High School Diploma or equivalent preferred, not required.
• Demonstrated interpersonal communication skills.
• Experience providing customer service and operating a touch screen point of sale system preferred.
• Reliable transportation.
• Must successfully complete criminal background screening.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Responsibilities

• Greet all customers and provide a positive experience. Resolve customer concerns within authority; obtain management assistance when necessary.
• Accurately operate registers and follow all cash-handling procedures.
• Ask all customers to “round-up” their purchase to advance our mission and thank all customers for their purchase.
• Encourage customers to complete feedback surveys on their experience.
• Stock and maintain proper organization of merchandise.
• Serve as a Goodwill Ambassador by consistently demonstrating HGI values and striving to provide excellent service in all interactions.
• Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and ensuring hangers and racks are orderly.
• Put out newly processed merchandise in the designated area, remove unsold merchandise in accordance with color rotation schedule, clean and organize assigned area of sales floor.
• Follow all required safety and security procedures including the use of protective equipment.
• Maintain compliance with all company policy and procedures as well as store policies to include but not limited to opening and closing tasks, and accurate, timely completion of required paperwork.
• Participate in training as required, including cross-training for other positions in-store.
• Perform all other duties as assigned.

Skills

Interpersonal communication

Customer service experience

Physical ability

Reliability

Tools

Touchscreen POS

Job description

Job Details: Job Location: Mt Jackson Retail Store - Mount Jackson, VA 22842, Position Type: Part Time, Education Level: None, Salary Range: $12.77 - $12.77 Hourly, Travel Percentage: None, Job Category: Nonprofit - Social Services, $12.77 Hourly Rate

Job Summary

The Customer Service Associate provides excellent customer service to all internal and external customers. The position is responsible for correctly and efficiently processing transactions using the cash register, proper cash handling, stocking merchandise, maintaining product stock levels, and engaging customers in our mission.

Essential Functions

• Greet all customers and provide a positive experience. Resolve customer concerns within authority; obtain management assistance when necessary.
• Accurately operate registers and follow all cash-handling procedures.
• Ask all customers to “round-up” their purchase to advance our mission and thank all customers for their purchase.
• Encourage customers to complete feedback surveys on their experience.
• Stock and maintain proper organization of merchandise.
• Serve as a Goodwill Ambassador by consistently demonstrating HGI values and striving to provide excellent service in all interactions.
• Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and ensuring hangers and racks are orderly.
• Put out newly processed merchandise in the designated area, remove unsold merchandise in accordance with color rotation schedule, clean and organize assigned area of sales floor.
• Follow all required safety and security procedures including the use of protective equipment.
• Maintain compliance with all company policy and procedures as well as store policies to include but not limited to opening and closing tasks, and accurate, timely completion of required paperwork.
• Participate in training as required, including cross-training for other positions in-store.
• Perform all other duties as assigned.

Qualifications: Minimum Requirements

• High School Diploma or equivalent preferred, not required.
• Demonstrated interpersonal communication skills.
• Experience providing customer service and operating a touch screen point of sale system preferred.
• Reliable transportation.
• Must successfully complete criminal background screening.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Potential Career Paths

• Lead Donation Attendant
• Sales Lead
• Production Lead
• Assistant Store Manager
• Store Manager