Customer Service Associate

Horizon Goodwill; La Vale (MD); Presencial; USD 17.000 - 24.000; Tempo integral

Resumo da vaga

Horizon Goodwill in LaVale, MD is seeking a Customer Service Associate to provide excellent service at the LaVale Retail Store. You will process transactions, handle cash, stock merchandise, and engage customers in our mission.

The role requires friendly, reliable individuals who can operate a touch-screen POS, lift up to 50 lbs, and pass a background check. Training and growth opportunities are available in a nonprofit setting.

Qualificações

• High School Diploma or equivalent preferred, not required.
• Strong interpersonal communication skills.
• Experience providing customer service and operating a touch-screen POS system.
• Reliable transportation.
• Must successfully complete criminal background screening.
• Ability to lift, push, and pull up to 50 lbs.

Responsabilidades

• Greet all customers and provide a positive experience.
• Accurately operate registers and follow cash-handling procedures.
• Ask customers to round-up their purchase to support our mission.
• Encourage customers to complete feedback surveys.
• Stock and maintain proper organization of merchandise.
• Serve as a Goodwill Ambassador and uphold company values.
• Maintain store cleanliness and orderly racks and hangers.
• Perform opening/closing tasks and required paperwork.
• Participate in training and cross-training for other in-store roles.
• Perform all other duties as assigned.

Conhecimentos

Interpersonal communication

Customer service experience

POS system experience

Touch screen POS

Formação

High School Diploma or equivalent

Descrição da vaga

Job Details:

Job Location: LaVale Retail Store - Lavale, MD 21502, Education Level: None, Salary Range: $15.00 - $15.00 Hourly, Travel Percentage: None, Job Category: Nonprofit - Social Services, $15.00 Hourly Rate

Job Summary:

The Customer Service Associate provides excellent customer service to all internal and external customers. The position is responsible for correctly and efficiently processing transactions using the cash register, proper cash handling, stocking merchandise, maintaining product stock levels, and engaging customers in our mission.

Essential Functions:

• Greet all customers and provide a positive experience. Resolve customer concerns within authority; obtain management assistance when necessary.


• Accurately operate registers and follow all cash-handling procedures.


• Ask all customers to “round-up” their purchase to advance our mission and thank all customers for their purchase.


• Encourage customers to complete feedback surveys on their experience.


• Stock and maintain proper organization of merchandise.


• Serve as a Goodwill Ambassador by consistently demonstrating HGI values and striving to provide excellent service in all interactions.


• Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and ensuring hangers and racks are orderly.


• Put out newly processed merchandise in the designated area, remove unsold merchandise in accordance with color rotation schedule, clean and organize assigned area of sales floor.


• Follow all required safety and security procedures including the use of protective equipment.


• Maintain compliance with all company policy and procedures as well as store policies to include but not limited to opening and closing tasks, and accurate, timely completion of required paperwork.


• Participate in training as required, including cross-training for other positions in-store.


• Perform all other duties as assigned.

Qualifications: Minimum Requirements:

• High School Diploma or equivalent preferred, not required.


• Demonstrated interpersonal communication skills.


• Experience providing customer service and operating a touch screen point of sale system preferred.


• Reliable transportation.


• Must successfully complete criminal background screening.


• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Potential Career Paths:

• Lead Donation Attendant


• Sales Lead


• Production Lead


• Assistant Store Manager


• Store Manager