Part-Time Mission-Driven Retail Associate

Horizon Goodwill Industries; Oakland (MD); On-site; USD 17,000 - 24,000; Part time

Job summary

Horizon Goodwill Industries in Oakland, MD is seeking a part-time Customer Service Associate to process transactions, stock merchandise, and engage customers in our mission. You will operate a touchscreen POS, follow cash-handling procedures, and support cleanliness and safety standards.

The role involves assisting customers, encouraging round-up donations, collecting feedback, and participating in training. Previous retail or nonprofit experience is a plus.

Qualifications

• Demonstrated interpersonal communication skills.
• Experience providing customer service and operating a touch screen POS system preferred.
• Reliable transportation and ability to pass a criminal background screening.

Responsibilities

• Greet customers and provide a positive experience; resolve concerns within authority.
• Accurately operate registers and follow cash-handling procedures.
• Encourage rounding up purchases to support the mission.
• Encourage customer feedback surveys on their experience.
• Stock and maintain merchandise organization.
• Maintain store cleanliness and organize sales floor areas.
• Follow safety procedures and company policies; complete required paperwork.
• Participate in training and cross-training for other in-store roles.

Skills

Interpersonal communication

Customer service

Touchscreen POS

Reliable transportation

Background screening

Lifting to 50 lbs

Education

High School Diploma or equivalent

Tools

Touchscreen POS

Job description

Horizon Goodwill Industries in Oakland, MD is seeking a part-time Customer Service Associate to process transactions, stock merchandise, and engage customers in our mission. You will operate a touchscreen POS, follow cash-handling procedures, and support cleanliness and safety standards.

The role involves assisting customers, encouraging round-up donations, collecting feedback, and participating in training. Previous retail or nonprofit experience is a plus.