Customer Service Associate

Horizon Goodwill; Oakland (MD); Presencial; USD 17.000 - 24.000; Tempo parcial

Resumo da vaga

Horizon Goodwill is seeking a part-time Customer Service Associate for our Oakland, MD location. You will process transactions at the register, handle cash, stock merchandise, and engage customers in supporting our mission.

You will greet shoppers, maintain store cleanliness, and help with daily tasks. Prior customer service experience and the ability to lift up to 50 lbs are preferred; criminal background screening is required.

Qualificações

• Experience in customer service and operation of a touch screen point of sale system preferred.
• Strong interpersonal communication skills.
• Reliable transportation and ability to lift up to 50 lbs.

Responsabilidades

• Greet customers and provide a positive experience; resolve concerns with supervision when needed.
• Operate registers accurately and follow cash-handling procedures.
• Encourage round-up donations and collect feedback surveys from customers.
• Stock merchandise and maintain organized sales floor.
• Represent Horizon Goodwill with professional conduct and store cleanliness.
• Follow safety and security procedures and complete required paperwork.

Conhecimentos

Customer service

Interpersonal communication

Cash handling

Retail operations

Formação

High School Diploma or equivalent

Ferramentas

Touch screen POS

Descrição da vaga

Job Details: Job Location: Oakland Retail Store - Oakland, MD 21550, Position Type: Part Time, Education Level: None, Salary Range: $15.00 - $15.00 Hourly, Travel Percentage: None, Job Category: Nonprofit - Social Services, $15.00 Hourly Rate

Job Summary:

The Customer Service Associate provides excellent customer service to all internal and external customers. The position is responsible for correctly and efficiently processing transactions using the cash register, proper cash handling, stocking merchandise, maintaining product stock levels, and engaging customers in our mission.

Essential Functions:

• Greet all customers and provide a positive experience. Resolve customer concerns within authority; obtain management assistance when necessary.
• Accurately operate registers and follow all cash-handling procedures.
• Ask all customers to “round‑up” their purchase to advance our mission and thank all customers for their purchase.
• Encourage customers to complete feedback surveys on their experience.
• Stock and maintain proper organization of merchandise.
• Serve as a Goodwill Ambassador by consistently demonstrating HGI values and striving to provide excellent service in all interactions.
• Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and ensuring hangers and racks are orderly.
• Put out newly processed merchandise in the designated area, remove unsold merchandise in accordance with color rotation schedule, clean and organize assigned area of sales floor.
• Follow all required safety and security procedures including the use of protective equipment.
• Maintain compliance with all company policy and procedures as well as store policies to include but not limited to opening and closing tasks, and accurate, timely completion of required paperwork.
• Participate in training as required, including cross‑training for other positions in-store.
• Perform all other duties as assigned.

Qualifications: Minimum Requirements:

• High School Diploma or equivalent preferred, not required.
• Demonstrated interpersonal communication skills.
• Experience providing customer service and operating a touch screen point of sale system preferred.
• Reliable transportation.
• Must successfully complete criminal background screening.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Potential Career Paths:

• Lead Donation Attendant
• Sales Lead
• Production Lead
• Assistant Store Manager
• Store Manager