Customer Service Associate

Horizon Goodwill Industries; Hagerstown (MD); On-site; USD 17,000 - 24,000; Full time

Job summary

Horizon Goodwill Industries in Hagerstown, MD is seeking a Customer Service Associate to handle transactions, stock merchandise, and engage customers in our mission. You will operate a touch screen POS, ensure accurate cash handling, and assist customers with round-up contributions to support our programs.

The role includes stocking duties, maintaining store cleanliness, and providing friendly, mission-driven service.

Qualifications

• Demonstrated interpersonal communication skills.
• Experience providing customer service and operating a touch screen point of sale system preferred.
• Reliable transportation.
• Must successfully complete criminal background screening.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Responsibilities

• Greet all customers and provide a positive experience; resolve concerns within authority and seek management when needed.
• Accurately operate registers and follow cash-handling procedures.
• Encourage customers to round up their purchase to support the mission and thank them for their purchase.
• Encourage customers to complete feedback surveys on their experience.
• Stock and organize merchandise to maintain inventory levels.
• Serve as a Goodwill Ambassador by upholding HGI values and delivering excellent service.
• Maintain store cleanliness and organize hangers and racks.
• Rotate and display newly processed merchandise; manage unsold items per policy.
• Follow safety procedures and wear protective equipment as required.
• Complete required paperwork in a timely manner and participate in training, including cross-training.

Skills

Customer service

Cash handling

Touch screen POS

Interpersonal communication

Lifting up to 50 lbs

Background check

Education

High School Diploma or equivalent

Job description

Job Details: Job Location: College Road Retail Store - Hagerstown, MD 21740, Education Level: None, Salary Range: $15.00 - $15.00 Hourly, Travel Percentage: None, Job Category: Nonprofit - Social Services, $15.00 Hourly Rate

Job Summary

The Customer Service Associate provides excellent customer service to all internal and external customers. The position is responsible for correctly and efficiently processing transactions using the cash register, proper cash handling, stocking merchandise, maintaining product stock levels, and engaging customers in our mission.

Essential Functions

• Greet all customers and provide a positive experience. Resolve customer concerns within authority; obtain management assistance when necessary.
• Accurately operate registers and follow all cash-handling procedures.
• Ask all customers to “round-up” their purchase to advance our mission and thank all customers for their purchase.
• Encourage customers to complete feedback surveys on their experience.
• Stock and maintain proper organization of merchandise.
• Serve as a Goodwill Ambassador by consistently demonstrating HGI values and striving to provide excellent service in all interactions.
• Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and ensuring hangers and racks are orderly.
• Put out newly processed merchandise in the designated area, remove unsold merchandise in accordance with color rotation schedule, clean and organize assigned area of sales floor.
• Follow all required safety and security procedures including the use of protective equipment.
• Maintain compliance with all company policy and procedures as well as store policies to include but not limited to opening and closing tasks, and accurate, timely completion of required paperwork.
• Participate in training as required, including cross-training for other positions in-store.
• Perform all other duties as assigned.

Qualifications

• High School Diploma or equivalent preferred, not required.
• Demonstrated interpersonal communication skills.
• Experience providing customer service and operating a touch screen point of sale system preferred.
• Reliable transportation.
• Must successfully complete criminal background screening.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Potential Career Paths

• Lead Donation Attendant
• Sales Lead
• Production Lead
• Assistant Store Manager
• Store Manager