Customer Service Associate

Savers; San Jose (CA); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Bundled health plans (medical, Rx, dental, vision)

Company-paid life insurance

401(k) plan with generous matching

Paid time off

Mental health services

Job summary

Savers, a leading thrift operator, seeks Full-Time and Part-Time Customer Service Associates in San Jose, CA. Join a diverse team that celebrates uniqueness while positively impacting the community. Enjoy comprehensive training, numerous benefits, and opportunities for career growth in a purpose-driven company.

Responsibilities

• Create exceptional experiences for customers, donors, and team members.
• Assist in both customer service and operational tasks.

Job description

Pay Range: Our starting pay ranges from $17.95 to $18.92 depending on job duty/position.

$17.95 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft

$18.22 = Clothing Sorter/Hanger, Hardware Sorter

$18.92 = Clothing Grader, Hardware Pricer, Material Handler

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community programs and services. We are "Thrift Proud"—a movement supported by millions of loyal customers visiting our 300+ stores and our more than 22,000 team members. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time Customer Service Associates.

What you can expect:

• The opportunity to celebrate uniqueness, as our team is made up of people from diverse backgrounds, experiences, and perspectives, all contributing something special.
• To work in a purpose-driven company with a business model that positively impacts the planet and local communities.
• Opportunities for career growth and development, especially with our aggressive store expansion plans.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, which develops and delivers robust training internally, supplemented by renowned external providers.
• Benefits including:
• Bundled health plans (medical, Rx, dental, vision)
• Company-paid life insurance
• Programs for smoking cessation, diabetes management coaching, and on-demand care
• A 401(k) plan with generous company matching
• Paid time off
• Mental health services

Savers is an E-Verify employer.