Customer Service Associate

AppleOne Employment Services; Germantown (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Insurance benefits

Paid vacation and sick time

Bonus incentives

Job summary

AppleOne Employment Services in Germantown, TN, is seeking a Customer Service Associate to greet customers, build relationships, and help shoppers find the right products and services. The role offers a direct hire path with a friendly, team-oriented store culture and incentives based on performance.

The position requires excellent communication, flexibility to work weekends, and the ability to thrive in a busy retail setting.

Qualifications

• Experience in front-line customer interactions in retail.
• Ability to build customer relationships and support repeat business.
• Capacity to promote products and services through friendly upselling.
• Strong communication skills and ability to connect with customers and the community.

Responsibilities

• Greet customers, build rapport, and deliver an excellent customer service experience at the retail location.
• Oversee customer interactions to ensure service standards are met and customer relationships are strengthened.
• Promote and upsell products and services to help increase overall sales and profitability.
• Support community connection efforts by representing the location in a friendly and professional manner.
• Maintain attention to detail while working efficiently in a fast-paced retail environment.
• Work collaboratively with team members to support a positive, customer-focused store atmosphere.

Skills

Customer service

Upselling

Communication skills

Fast-paced environment

Weekend availability

Job description

Job Summary

Customer Service Associate opportunity available with a growing local retail organization in Germantown, TN, with additional location opportunities in Lakeland and Millington. This direct hire role is ideal for an outgoing, customer-focused professional who enjoys building relationships, engaging with the community, and helping customers find the right products and services. This team offers a friendly, family-oriented, and laid-back work environment where employees are supported, encouraged, and recognized for performance. The company values positive teamwork, strong customer relationships, and an employee-centered culture. Candidates who enjoy working with people, staying active throughout the day, and contributing to store growth will find this to be a rewarding opportunity with stability, benefits, and incentive potential.

Key Responsibilities

• Greet customers, build rapport, and deliver an excellent customer service experience at the retail location.
• Oversee customer interactions to ensure service standards are met and customer relationships are strengthened.
• Promote and upsell products and services to help increase overall sales and profitability.
• Support community connection efforts by representing the location in a friendly and professional manner.
• Maintain attention to detail while working efficiently in a fast-paced retail environment.
• Work collaboratively with team members to support a positive, customer-focused store atmosphere.

Compensation and Benefits

• Pay: $16 per hour.
• Direct hire opportunity.
• Insurance benefits provided.
• Paid vacation and sick time provided.
• Bonus incentive opportunities based on performance.
• Quarterly team-building outings to Memphis-area hot spots.
• Store operates Monday through Sunday from 8:00 a.m. to 6:30 p.m.
• Must be flexible and available to work weekend days.
• Must be able to work several 11:00 a.m. to 7:00 p.m. shifts, weekend availability, and early shifts as needed.

Required Qualifications and Skills

• Manage front-line customer interactions in a retail environment.
• Build customer relationships and support repeat business.
• Promote products and services through friendly upselling.
• Support store sales, service standards, and customer satisfaction goals.
• Less than 1 year of experience accepted.
• Must be extremely outgoing and comfortable speaking with people from all walks of life.
• Strong communication skills and ability to connect with customers and the community.
• Ability to work at a fast, efficient pace while maintaining accuracy and attention to detail.
• Flexible schedule availability, including weekends, early shifts, and select later shifts.
• Positive attitude, team-oriented mindset, and customer-first approach.
• Ability to adapt to changing customer needs and store priorities.

Preferred Qualifications

• Previous retail experience is a plus.
• Experience upselling products or services is helpful.
• Prior customer service experience in a high-volume environment is preferred.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.