Customer Service Associate

Insure Pacific Inc.; Bend (OR); On-site; USD 40,000 - 45,000; Full time

Job summary

Insure Pacific Inc. is seeking a friendly customer service representative to deliver outstanding service and support to new and existing customers. You will engage with people daily, handle problems, and contribute to a positive experience across interactions.

The ideal candidate has strong communication, active listening, and prior customer-facing experience, with a high school diploma or GED. This role offers a clear path for growth and a collaborative team environment.

Qualifications

• Strong communication and active listening skills are required.
• High school diploma or GED or equivalent is required.
• Experience in customer-facing roles is preferred.

Responsibilities

• Meet with sales lead to receive product knowledge and updates.
• Reference customer scripts and consult a supervisor when needed.
• Relay customer feedback to the team for issue resolution.
• Document customer interactions and follow up on questions.
• Maintain and update customer accounts with new information.

Skills

Customer service

Communication

Active listening

Education

High school diploma or GED

Job description

We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and who can’t wait to get started!

Responsibilities

• Regularly meet with sales lead to receive the newest service and product knowledge
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Communicate frequent customer suggestions to the team to troubleshoot
• Create records of customer interactions and follow up to ensure all questions have been answered
• Maintain customer accounts and update with new account information as needed

Qualifications

• Display strong communication skills, active listening skills, and personal skills
• High school graduate, G.E.D. recipient, or equivalent
• Previous work in a customer-facing position

Compensation

$40,000 - $45,000 yearly