Customer Service Associate

WizeHire, Inc; Hoboken (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

CrossCountry Mortgage is looking for a Customer Service Representative in Hoboken, New Jersey. This role involves responding to customer inquiries, resolving service issues, and ensuring outstanding customer experiences. The ideal candidate possesses strong interpersonal and communication skills and has experience in a customer-facing role. Compensation ranges from $60,000 to $80,000 per year, offering a chance to grow in a supportive environment.

Qualifications

• Must possess exemplary interpersonal, communication, and active listening skills.
• Previous work experience in a customer-facing position is preferred.
• High school diploma, G.E.D. or equivalent required.

Responsibilities

• Respond to customer inquiries and service questions.
• Mitigate customer complaints and provide solutions.
• Keep track of customer accounts and update information as necessary.

Skills

Interpersonal skills

Communication skills

Active listening skills

Education

High school graduate or equivalent

Job description

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

Responsibilities

• Respond to customer inquiries, product and service questions, and customer complaints
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Regularly meet with sales lead to receive the newest service and product knowledge
• Find patterns in customer complaints and bring them to the team for improvement
• Keep track of customer accounts and make updates with new account information as necessary

Qualifications

• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• High school graduate, G.E.D. recipient, or equivalent
• Previous work in a customer-facing position

Compensation

$60,000-$80,000 per year