Customer Service Specialist

Everest Snow Management; Burr Ridge (IL); On-site; USD 26,174 - 28,929; Full time

Job summary

Everest Snow Management is seeking an enthusiastic customer service representative to deliver an excellent experience to our customers in Burr Ridge, IL. You will handle inquiries, resolve issues, and collaborate with the sales team to improve service and product knowledge.

No prior experience is required; we will train the right candidate. This fast-paced role offers opportunities for career growth and incentives based on performance.

Qualifications

• High school diploma or GED required or equivalent.
• Excellent listening and communication skills.
• No prior experience required; training provided.
• Able to handle high-volume outbound calls and rejection.
• Reliable with strong work ethic and goal-oriented.
• Positive attitude and willingness to learn.

Responsibilities

• Maintain high customer satisfaction by providing accurate information and resolving issues.
• Record interactions and follow up on customer experiences.
• Answer calls about product, service questions, complaints, and inquiries.
• Support sales lead to improve service and product knowledge.
• Keep customer account information up to date.
• Conduct high-volume outbound calls to generate new business.
• Identify leads and pursue new business opportunities.
• Meet or exceed daily/weekly call and lead targets.
• Provide prompt responses to client inquiries and service requests.
• Be primary contact during snow season with clear communication.
• Resolve issues professionally and turn challenges into positive experiences.
• Overcome objections with a positive, results-driven attitude.

Skills

Active listening

Interpersonal skills

Communication

Outbound calls

Reliability

Education

High school diploma or GED

Job description

We’re looking for an enthusiastic, highly motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Responsibilities

• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Record customer interactions and follow up on their experience with our company
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Interact with the sales lead to maintain and improve service and product knowledge
• Ensure customer account information is up-to-date
• Conduct high-volume outbound cold calls to prospective clients to generate new business opportunities
• Actively prospect and pursue new business opportunities by identifying leads
• Meet or exceed daily/weekly call and lead generation targets
• Deliver exceptional customer service by responding promptly to client inquiries, concerns, and service requests
• Act as the primary point of contact for clients during the snow season, ensuring clear and timely communication
• Resolve customer issues efficiently and professionally, turning challenges into positive experiences
• Overcome objections and handle rejection with a positive, results-driven attitude

Qualifications

• Strong knowledge of customer interface and interaction
• Must have graduated high school, received a G.E.D. or equivalent
• Excellent active listening, interpersonal, and communication skills
• No prior experience required – we will train the right candidate
• Comfortable making high-volume outbound calls and handling rejection
• Reliable and dependable with a strong work ethic
• Goal-oriented mindset with the ability to meet or exceed targets
• Positive attitude and willingness to learn

Compensation: $19 - $21 hourly plus incentives