Customer Service Representative

Ford Motor Company; Seattle (WA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) plan

Flexible schedule

Paid time off

Bonus opportunities

Commission pay

Job summary

Ford Motor Company in Seattle is seeking a Customer Service Representative to engage customers, schedule appointments, and help select the right products, services, and solutions.

You will respond to inquiries with empathy, promote a positive team environment, and contribute to meeting sales goals. The role is full-time, in-person, with a daytime schedule and opportunities for bonuses.

Qualifications

• Experience in customer service, sales, or retail preferred.
• Strong customer service orientation and calm demeanor.
• Ability to close sales and suggest best solutions.

Responsibilities

• Making the initial contact with consumers to schedule appointments and ensure all final questions are answered as clearly and concisely as possible before closing sales.
• Creating an environment that cares for the team’s overall achievement and celebrates every successful milestone.
• Promoting an environment encompassing mutual respect and trust between the Customer Service Representative and Sales team and other departments.
• Assisting individuals in understanding our client’s brands and selecting the right products, services, and best solutions to meet their personal needs and achieve sales goals.
• Responding to customer sales inquiries with compassion and active listening, and selecting the best solution in an efficient manner.
• Identifying additional needs customers may have and helping them upgrade products, informing them of sales promotions, or additional services.

Job description

Overview

We are all about the customer experience and ensuring they are always cared for at all costs. Our business is about making customers happy. That's our main priority. Our Customer Service Representative team has helped companies build engaged, pleased, valuable customer experiences powered by our combination of humanity and technology. These exceptional customer experiences start with you! We are on a mission to find individuals who can create and deliver fantastic customer experiences. Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion, or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. We train our Customer Service Representatives to be subject matter experts and be confident in providing the highest level of service possible. Our Customer Service Representatives have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.

Responsibilities

• Making the initial contact with consumers to schedule appointments and ensure all final questions are answered as clearly and concisely as possible before closing sales.
• Creating an environment that cares for the team’s overall achievement and celebrates every successful milestone.
• Promoting an environment encompassing mutual respect and trust between the Customer Service Representative and Sales team and other departments.
• Assisting individuals in understanding our client’s brands and selecting the right products, services, and best solutions to meet their personal needs and achieve sales goals.
• Responding to customer sales inquiries with compassion and active listening, and selecting the best solution in an efficient manner.
• Identifying additional needs customers may have and helping them upgrade products, informing them of sales promotions, or additional services.

Minimum Qualifications

• High school diploma or GED equivalency is ideal.
• Prior background in customer service, sales, retail, customer support, or other relevant fields is an added bonus.
• Strong customer service orientation.
• Ability to stay calm when customers are stressed or upset.
• Charismatic, charming, and courteous demeanor with customers and fellow employees.
• Approachable and friendly with the ability to close any sale that presents itself.

Compensation and Benefits

• Job type: Full-time
• Base pay: $40,000.00 – $55,000.00 per year
• 401(k) plan
• Flexible schedule
• Paid time off
• Bonus opportunities
• Commission pay
• Day shift Monday to Friday, weekends as needed.
• Work location: In person

Apply now to join our team as a Customer Service Representative.