Customer Service Representative

DRIVE NASHVILLE INC; Wilmington (NC); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Signing bonus

Competitive Compensation

Career Growth Opportunities

Job summary

DRIVE NASHVILLE INC is seeking a Customer Service Representative to join our dynamic team in Wilmington, North Carolina. The ideal candidate will communicate with customers to identify their needs, process requests, and provide effective solutions to ensure a great service experience.

This role involves receiving high volumes of calls and emails, documenting interactions, and meeting personal and team quotas in a fast-paced environment. Strong computer skills and the ability to remain calm under pressure are essential.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Understanding of active listening techniques.
• Ability to work well under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call and provide solutions.
• Document all customer interactions.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Excellent phone and verbal communication skills

Active listening techniques

Computer savvy

Organizational skills

Education

Associates Degree

Tools

Customer management software

Job description

Benefits

• Company parties
• Competitive salary
• Opportunity for advancement
• Paid time off
• Signing bonus
• Competitive Compensation
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• Associates Degree
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively