Customer Service & AR Specialist — Training & Growth

UniFirst; Salt Lake City (UT); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Training and development programs

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative to join our Salt Lake City team. You will act as a liaison between customers and the company, handling inquiries by phone or email and supporting the Sales Department.

The role emphasizes on-the-job training, a 5-day work week with weekends off, and opportunities for growth in a large garment services company. You’ll need solid communication and basic math skills for daily tasks.

Qualifications

• 2 years of customer service experience in an administrative setting.
• Accounts receivable experience encouraged.
• High School diploma or GED recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products ( Outlook, Excel, Word, TEAMS ).
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills ( add, subtract, multiply, divide ).
• Must be able to lift up to 25 pounds, etc.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Verbal & written communication

Active listener

Time management

Organizational skills

Problem solving

Team player

Mathematics (basic)

Customer service

Education

High School diploma or GED

Tools

Microsoft Office (Outlook, Excel, Word, TEAMS)

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our Salt Lake City team. You will act as a liaison between customers and the company, handling inquiries by phone or email and supporting the Sales Department.

The role emphasizes on-the-job training, a 5-day work week with weekends off, and opportunities for growth in a large garment services company. You’ll need solid communication and basic math skills for daily tasks.