Weekend-Ready Customer Care & AR Admin Support

UniFirst Careers; South Point (OH); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

On-the-job training

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

Employee Discount

Employee Referral Bonuses

Job summary

UniFirst seeks a dedicated Customer Service Representative to act as a liaison between customers and the company. Key duties include handling inquiries by phone or email, supporting the Sales Department, and performing AR tasks with accuracy.

Applicants should have 2 years of CS experience, excellent communication, and comfort with basic math and lifting up to 25 pounds. On-the-job training is provided as part of our onboarding.

Qualifications

• 2 years of Customer Service experience in an administrative setting preferred.
• Accounts receivable experience encouraged.
• High school diploma or GED recommended.
• Strong verbal and written communication via telephone and email.
• Proficient with Microsoft Office (Outlook, Excel, Word, TEAMS).
• Detail oriented with time management and organizational skills.
• Collaborative and able to work independently in a team.
• Problem solving in a dynamic environment.
• Comfort with basic math and ability to lift up to 25 pounds.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving conflicts through escalation.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Verbal communication

Written communication

Active listening

Time management

Organizational skills

Team player

Problem solving

Education

High School diploma or GED

Tools

Microsoft Office

Job description

UniFirst seeks a dedicated Customer Service Representative to act as a liaison between customers and the company. Key duties include handling inquiries by phone or email, supporting the Sales Department, and performing AR tasks with accuracy.

Applicants should have 2 years of CS experience, excellent communication, and comfort with basic math and lifting up to 25 pounds. On-the-job training is provided as part of our onboarding.