Customer Service and Collections Specialist

NewCo Capital Group; Miami (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Job summary

NewCo Capital Group is looking for a Collections and Customer Service Specialist in North Miami. This role requires a detail-oriented candidate to manage customer accounts, address inquiries, and handle collections activities. The ideal candidate will possess a degree in finance or a related field and have at least 5 years of experience in collections. Benefits include health, dental, vision insurance, and paid time off. Join a team committed to excellent customer care.

Qualifications

• Strong communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality.
• High level of accuracy.

Responsibilities

• Manage customer communications through various channels.
• Handle account management tasks such as balance statement requests.
• Coordinate and follow up on bounced payments.

Skills

Communication skills

Attention to detail

Time management skills

Organizational skills

Confidentiality handling

Education

Degree in finance or related field

Tools

Customer service and collections software

Job description

Job Title: Collections and Customer Service Specialist

Location: North Miami (On-site only)

Company: NewCo Capital Group

Job Summary: We are seeking a dedicated and detail-oriented Customer Service and Collections Specialist to join our team. In this role, you will be responsible for managing customer accounts, addressing inquiries, and handling collections activities. Your efforts will ensure the smooth operation of our financial services and uphold our commitment to exceptional customer care.

Key Responsibilities

• Manage customer communications through various channels, including inbound calls and emails.
• Handle account management tasks such as balance statement requests, payoff letters, payment plan setups, and UCC terminations.
• Coordinate and follow up on bounced payments, ensuring timely resolution through emails and phone calls.
• Work closely with underwriting to set up payment plans and modify existing agreements as needed.
• Process legal actions for default accounts, including transferring cases to attorneys, signing off on summons and complaints, and notarizing affidavits.

Qualifications

• Strong communication and interpersonal skills.
• Attention to detail and high level of accuracy.
• Ability to handle sensitive information with confidentiality.
• Proficiency in using customer service and collections software.
• Excellent organizational and time management skills.
• A degree in finance or a related field is strongly preferred together with a minimum of 5 years experience in collections or a similar role.

Benefits

• Health, dental, and vision insurance.
• Paid time off and holidays.

NewCo Capital Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.