Collections Specialist

Infusion Capital; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Commission on accounts cured

Clear performance metrics

Opportunity for advancement

Job summary

A financial services firm located in New York is seeking a motivated Collections Specialist. The role is vital for addressing payment issues with merchants, ensuring timely resolutions, and protecting overall portfolio performance. Candidates should possess strong communication and negotiation skills, with a proven record in collections or recoveries. This position offers a base salary along with commission based on performance metrics. Join a results-driven team where your impact directly contributes to the company's growth.

Qualifications

• 2+ years experience in collections, recoveries, or account resolution.
• Experience using CRM systems for tracking and documentation.
• Comfortable working in a fast-paced environment.

Responsibilities

• Contact merchants with missed or failing payments.
• Negotiate payment resolutions and workout plans.
• Monitor accounts to prevent future payment failures.
• Track and report on cured accounts and recovery metrics.

Skills

Negotiation skills

Communication skills

Organizational skills

Ability to handle difficult conversations

Results-driven attitude

Tools

CRM systems

Job description

We are seeking a motivated and experienced Collections Specialist to help get deals back on track, reduce defaults, and protect portfolio performance. This role is critical to maintaining healthy cash flow and minimizing losses.

You will work directly with merchants to resolve payment issues, restructure payment plans when appropriate, and cure accounts before they become full defaults.

This is a performance-driven role with real upside for someone who knows how to communicate, negotiate, and close.

Key Responsibilities

• Contact merchants with missed or failing payments
• Work accounts back into good standing
• Negotiate payment resolutions, workout plans, and reinstatements
• Monitor accounts to prevent future payment failures
• Identify early warning signs of default and act proactively
• Maintain detailed notes and updates in the CRM
• Coordinate with internal teams (underwriting, legal, management)
• Track and report on:
  • Cured accounts
  • Recovered balances
  • Default rate trends
• Follow all compliance and communication guidelines

Requirements

• 2+ years experience in collections, recoveries, or account resolution
• Strong negotiation and communication skills
• Ability to handle difficult conversations professionally
• Organized, persistent, and results-driven
• Comfortable working in a fast-paced environment
• Experience using CRM systems for tracking and documentation

Preferred Qualifications

• Experience in MCA, lending, or financial services
• Experience with ACH collections and payment recovery
• Understanding of default prevention strategies
• Experience working with payment processors or banks
• Bilingual (English/Spanish) a plus

Benefits and Compensation Structure

• Base Salary
• Commission on:
  • Accounts cured
  • Payments recovered
  • Reduction in default exposure
  • Clear performance metrics and uncapped upside

What Success Looks Like

• Deals are brought back into good standing
• Default rates decrease over time
• Merchants remain active and paying
• Strong documentation and follow-through
• Portfolio health improves month over month

Why Join Us

• High-impact role tied directly to company performance
• Clear commission structure with real earning potential
• Growing financial services company
• Opportunity to advance into senior collections or portfolio management
• Supportive, results-driven team environment