Collector-Experienced

Westinghouse Electric; United States; On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Comprehensive Health Benefits

401(k) Savings Plan

Paid Vacations for Qualifying Positions

Job summary

Westinghouse Electric is seeking an Experienced Collector for a 1-year contract in Coral Gables, FL. The ideal candidate will manage and resolve delinquent accounts, performing various collection activities and collaborating with internal teams to ensure effective payment resolutions.

With a minimum of 3 years experience, the role requires strong negotiation skills and proficiency in tools like Zuora and Salesforce. The estimated base salary range is $25 to $28 per hour, accompanied by comprehensive health benefits and a 401(k) savings plan.

Qualifications

• Minimum 3 years of experience in a collection's role managing aging and default accounts.
• Proficiency in negotiation and conflict resolution.
• Strong analytical skills to monitor non-payment trends.

Responsibilities

• Manage delinquent accounts through various stages.
• Perform daily collection activities including phone calls and emails.
• Collaborate with teams to resolve payment issues.

Skills

Collections management

Negotiation

Analytical skills

Education

High school diploma required, college degree preferred

Tools

Zuora

Salesforce

CIS

Microsoft 365 Suite

Job description

Opportunity Overview

Collector, Experienced

Contract 1 Year

Coral Gables, FL - 100% Onsite

We offer no per diem or relocation assistance, so we will ask you to live within a drivable distance of Coral Gables, FL.

Your Day-to-Day

Collections Specialist to manage and resolve delinquent accounts across multiple aging buckets (1-120+ days), including specialized queues such as First Payment, Defaults, Write-offs, Legal, and Bankruptcy.

Responsibilities

• Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages.
• Perform daily collection activities including phone calls, emails, texts, and formal letters.
• Maintain a structured follow-up system to ensure customer commitments are met.
• Collaborate with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes.
• Prepare weekly forecasts and progress reports by aging bucket.
• Analyze aging accounts receivable (AR) and monitor for non-payment trends.
• Offer and manage payment plans, process payments, and evaluate eligibility for extensions.
• Conduct skip tracing and assign field cases for accounts lacking contact information.
• Investigate and resolve collection-related disputes promptly.
• Prepare and submit cases for litigation to the legal team.
• Coordinate with third-party collection agencies and manage feedback loops.
• Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances.

Who You Are

Experience: Minimum 3 years in a collection's role managing aging and default accounts.

Education: High school diploma required; college degree.

Software Proficiency:

• Zuora (billing and subscription management)
• Salesforce (CRM and case tracking)
• CIS (Customer Information System)
• Microsoft 365 Suite (Excel (can maintain complex spreadsheets), Outlook, Teams)

Benefits and Salary

• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

Estimated base salary range: $25/hour to $28/hour.

Equal Opportunity Employer

Equal Opportunity Employer including Veterans and Individuals with Disabilities

Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.