Collections Specialist

Westinghouse Electric Company; Canton (MA); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Comprehensive Health and Income Protec

401(k) Savings Plan

Paid Vacations for Qualifying Position

Job summary

Westinghouse Electric Company, through WECTEC Staffing Services, is seeking a Collections Specialist for an onsite 1-year contract in Miami, FL 33134. You will manage delinquent accounts across aging buckets (1-120+ days) and collaborate with multiple internal teams to resolve payment issues and pursue collections.

The role requires a minimum of 3 years in collections, a high school diploma, and proficiency with Zuora, Salesforce, CIS, and Microsoft 365.

Qualifications

• 3+ years in a collections role handling aging and default accounts.
• High school diploma required; college degree helpful.

Responsibilities

• Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages.
• Perform daily collection activities via calls, emails, texts, and formal letters.
• Collaborate with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes.
• Prepare weekly forecasts and aging reports.
• Analyze aging AR and monitor for non-payment trends.
• Offer payment plans, process payments, and evaluate extension eligibility.
• Conduct skip tracing and assign field cases for accounts lacking contact information.
• Investigate and resolve collection-related disputes promptly.
• Prepare and submit cases for litigation to the legal team.
• Coordinate with third-party collection agencies and manage feedback loops.
• Negotiate settlements and gather documents to resolve balances.

Skills

Collections experience

Customer communications

Education

High School Diploma

Tools

Zuora

Salesforce

CIS

Microsoft 365

Job description

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

About the role

Location: onsite only Miami, FL 33134. We are looking for a Collections Specialist on behalf of our client. This is a 1-year contract assignment (W-2). You will manage delinquent accounts across multiple aging buckets (1-120+ days), including specialized queues such as First Payment, Defaults, Write-offs, Legal, and Bankruptcy. We are seeking a positive person to ensure prompt collections while maintaining positive customer relationships. Location: onsite only — Miami, FL 33134. You will report to the onsite Manager.

Key Responsibilities

• Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages.
• Perform daily collection activities including phone calls, emails, texts, and formal letters.
• Collaborate with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes.
• Prepare weekly forecasts and progress reports by aging bucket.
• Analyze aging accounts receivable (AR) and monitor for non-payment trends.
• Offer and manage payment plans, process payments, and evaluate eligibility for extensions.
• Conduct skip tracing and assign field cases for accounts lacking contact information.
• Investigate and resolve collection-related disputes promptly.
• Prepare and submit cases for litigation to the legal team.
• Coordinate with third-party collection agencies and manage feedback loops.
• Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances.

Qualifications

• Experience: Minimum 3 years in a collections role managing aging and default accounts.
• Education: High school diploma required; college degree is helpful.

Software Proficiency

• Zuora (billing and subscription management)
• Salesforce (CRM and case tracking)
• CIS (Customer Information System)
• Microsoft 365 Suite (Excel, Outlook, Teams)

Our Safety Pledge to You

If you are as committed to your success as we are committed to your safety, then this is the position for you. Our guiding principle has always been the safety of our people.

Why WECTEC Staffing Services?

WECTEC Staffing Services delivers customer-focused solutions, offering everything from high-volume, cost-effective staffing to specialized niche roles, while maintaining best-in-class service. Our employees bring expertise across technical and corporate functions, supporting international contracts in over five countries. We invite you to explore opportunities within our distinguished global talent network.

WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:

• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

We are committed to transparency and equity in all our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $19.00/hr to $22.00/hr.

WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting www.wectecstaffing.com

You can submit your completed application, and explore other available options, using the following link: careers.westinghousenuclear.com

Get connected with WECTEC Staffing Services on social media: LinkedIn

Equal Opportunity

Equal Opportunity Employer including Veterans and Individuals with Disabilities

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