Financial Services: Customer Care & Collections Specialist

Bizcap US; Miami, Fort Lauderdale (FL, FL); Sur place; USD 45 000 - 58 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

Holidays

Professional development opportunities

Résumé du poste

NewCo Capital Group is seeking a dedicated Customer Service and Collections Specialist to manage customer accounts, inquiries, and collections activities in a fast-paced financial services environment.

Responsibilities include coordinating with underwriting on payment plans, handling legal steps for defaults, and maintaining high standards of confidentiality and data accuracy. Strong communication and organizational skills are essential.

Qualifications

• Minimum 5 years experience in collections or similar role.
• Experience with account management and payoff letters.
• Ability to handle sensitive information with confidentiality.

Responsabilités

• Manage customer communications via calls and emails.
• Set up payment plans and modify agreements with underwriting.
• Process balance statements, payoff letters, and UCC terminations.
• Coordinate bounced payments and follow up by email/phone.
• Initiate legal actions for default accounts, including summons.

Connaissances

Communication skills

Confidentiality

Organizational skills

Time management

Attention to detail

Formation

Finance degree (preferred)

Outils

Collections software

Description du poste

NewCo Capital Group is seeking a dedicated Customer Service and Collections Specialist to manage customer accounts, inquiries, and collections activities in a fast-paced financial services environment.

Responsibilities include coordinating with underwriting on payment plans, handling legal steps for defaults, and maintaining high standards of confidentiality and data accuracy. Strong communication and organizational skills are essential.