Customer Service Agent — Fly Free, Growth & Flexible Hours

swa; Houston (TX); On-site; USD 23,000 - 33,000; Part time

Benefits offered by this job

Free flights

401(k) match

Profit sharing

Health insurance

Health plan from day one

Job summary

Southwest Airlines is seeking a part-time Customer Service Agent in Houston to greet Customers at the ticket counter, gate, and baggage service area, helping check-in and answer questions to ensure smooth travel.

You'll work in a fast-paced environment, prioritizing friendly attitudes, teamwork, and care during delays or disruptions, with schedules set via seniority bidding and training before onboarding.

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Works in a cooperative spirit to ensure the success of our Company
• Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
• Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
• Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
• Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complai

Job description

Southwest Airlines is seeking a part-time Customer Service Agent in Houston to greet Customers at the ticket counter, gate, and baggage service area, helping check-in and answer questions to ensure smooth travel.

You'll work in a fast-paced environment, prioritizing friendly attitudes, teamwork, and care during delays or disruptions, with schedules set via seniority bidding and training before onboarding.