Travel Services Agent — Friendly, Part-Time & Perks

swa; Albuquerque (NM); On-site; USD 23,000 - 33,000; Part time

Benefits offered by this job

Flight benefits for you and dependents

401(k) company match up to 10%

Profit sharing potential

Health insurance for you and dependets

Immediate health plan coverage fromDay

Job summary

Southwest Airlines is seeking a Customer Service Agent in Albuquerque, NM to greet Customers at the ticket counter, gate area and baggage service office, helping check-in and answer questions to ensure smooth travel. The role emphasizes a friendly attitude, teamwork, and compassionate service during delays or disruptions.

This is a part-time position with training and a union-based pay structure; overtime and shift premiums may apply, and benefits start from day one of employment.

Qualifications

• Friendly, helpful customer service demeanor.
• Ability to assist customers at check-in and ticketing.
• Teamwork and patience in a fast-moving environment.

Responsibilities

• Provide friendly service and maintain positive relationships with all internal and external Customers.
• Assist in ticketing, check-in, boarding, baggage service, and reservations.
• Resolve related complaints and problems; greet customers politely.

Skills

Customer service

Communication

Teamwork

Patience

Tools

Point-of-sale system

Job description

Southwest Airlines is seeking a Customer Service Agent in Albuquerque, NM to greet Customers at the ticket counter, gate area and baggage service office, helping check-in and answer questions to ensure smooth travel. The role emphasizes a friendly attitude, teamwork, and compassionate service during delays or disruptions.

This is a part-time position with training and a union-based pay structure; overtime and shift premiums may apply, and benefits start from day one of employment.