Customer Service Agent – Fly Free, Great Benefits

swa; Birmingham (AL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Fly for free for you and eligible Dep.

401(k) Company match up to 10%

Profit-sharing potential when companys

Health insurance

Health plan from day one

Job summary

Southwest Airlines is seeking a Customer Service Agent in Alabama to greet customers at the ticket counter, gate area, and baggage service office. You will check in passengers, answer questions, and help ensure smooth travel experiences for all customers.

The role emphasizes friendly attitude, teamwork, and patience in a fast-paced environment. U.S. citizenship or work authorization is required, with competitive hourly pay and benefits.

Qualifications

• Must be able to provide friendly, courteous service to customers.
• Strong communication skills and ability to work in a fast-paced environment.
• Experience with point-of-sale systems is a plus.

Responsibilities

• Provide friendly service to customers at the ticket counter, gate area, and baggage service office.
• Assist customers with check-in, reservations, and travel information.
• Help resolve issues, delays, and disruptions with a calm, customer-focused approach.

Skills

Customer service

Communication

POS system

Tools

POS system

Job description

Southwest Airlines is seeking a Customer Service Agent in Alabama to greet customers at the ticket counter, gate area, and baggage service office. You will check in passengers, answer questions, and help ensure smooth travel experiences for all customers.

The role emphasizes friendly attitude, teamwork, and patience in a fast-paced environment. U.S. citizenship or work authorization is required, with competitive hourly pay and benefits.