Airport Customer Service Agent – Make Travel Easy

swa; Milwaukee (WI); On-site; USD 28,000 - 32,000; Part time

Benefits offered by this job

Fly for free for you and eligible dep.

Health insurance for you and depend.

401(k) with company match up to 10%

Profit-sharing opportunity

Job summary

Southwest Airlines seeks a Customer Service Agent to greet and assist Customers at the ticket counter, gate area, and baggage service office, helping check-in, answer questions, and ensure smooth travel. You will be the first point of contact and set a positive tone for travelers.

This part-time role involves early mornings, late nights, weekends, and holidays, with training for 4–6 weeks. Pay starts at $20.22 per hour, with overtime and shift premiums possible under the collective bargaining

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to work in a fast-paced environment and multi-task effectively.
• Strong communication and problem-solving skills.

Responsibilities

• Provide friendly service to internal and external Customers.
• Attend to ticketing, check-in, boarding, baggage service, and reservations using a computerized POS system.
• Resolve related complaints and problems and maintain positive relationships with Customers.
• Support operations and maintain a cooperative spirit to ensure company success.
• Follow cash handling procedures and balance daily transactions.

Skills

Customer service

Teamwork

Patience

Cash handling

Friendly demeanor

Tools

POS system

Job description

Southwest Airlines seeks a Customer Service Agent to greet and assist Customers at the ticket counter, gate area, and baggage service office, helping check-in, answer questions, and ensure smooth travel. You will be the first point of contact and set a positive tone for travelers.

This part-time role involves early mornings, late nights, weekends, and holidays, with training for 4–6 weeks. Pay starts at $20.22 per hour, with overtime and shift premiums possible under the collective bargaining