Customer Service Agent: Fly for Free & 401(k) Match (AL)

Southwest Airlines Co.; Birmingham (AL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Fly for free on open seats (employee &

401(k) company match up to 10%

Profit-sharing potential

Competitive health insurance for you &

Health plan options from day one

Job summary

Southwest Airlines seeks a Customer Service Agent for the Birmingham, AL area to welcome Customers at the ticket counter, gate, and baggage service office. You will check in travelers, answer questions, and help ensure smooth travel, even during delays.

A friendly attitude and teamwork are essential for daily operations. Role involves varying shifts, potential overtime, and working under a fast-paced environment.

Qualifications

• Customer service experience is not required but helpful.
• Strong communication and teamwork skills are essential.
• Able to handle fast-paced environments at the airport.

Responsibilities

• Provide friendly service to Customers at the airport.
• Assist with check-in, ticketing, and baggage service.
• Answer questions and resolve issues to ensure smooth travel.

Skills

Customer service

Communication

Teamwork

Education

No education requirement

Tools

Point-of-sale system

Ticketing systems

Job description

Southwest Airlines seeks a Customer Service Agent for the Birmingham, AL area to welcome Customers at the ticket counter, gate, and baggage service office. You will check in travelers, answer questions, and help ensure smooth travel, even during delays.

A friendly attitude and teamwork are essential for daily operations. Role involves varying shifts, potential overtime, and working under a fast-paced environment.