Traveler Experience Agent — Part-Time (Fly Free)

swa; Tampa (FL); Presencial; USD 42.000 - 48.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Fly for free

401(k) Company match

Profit sharing

Health insurance

Health plan from day one

Descripción de la vacante

Southwest Airlines is hiring a Customer Service Agent in Florida to support the ticket counter, gate area and baggage service office. You will help Customers check in, answer questions and ensure travel goes smoothly with a friendly, patient attitude.

This part-time role includes training, potential overtime, and shifts based on seniority. Benefits include travel privileges, health insurance options, and a unionized pay structure.

Responsabilidades

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Works in a cooperative spirit to ensure the success of our Company
• Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
• Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
• Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
• Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as ne

Descripción del empleo

Southwest Airlines is hiring a Customer Service Agent in Florida to support the ticket counter, gate area and baggage service office. You will help Customers check in, answer questions and ensure travel goes smoothly with a friendly, patient attitude.

This part-time role includes training, potential overtime, and shifts based on seniority. Benefits include travel privileges, health insurance options, and a unionized pay structure.