Guest Service Agent: Fly Free & Great Benefits

Southwest Airlines Co.; Seattle (WA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Fly for free

401(k) company match up to 9.3%

Profit-sharing potential

Health insurance from day 1

Overtime opportunities

Job summary

Southwest Airlines is seeking a Customer Service Agent to greet Customers at the ticket counter, gate area, and baggage service office, helping them check in and answer questions so travel goes smoothly.

You'll be the friendly face customers meet first, delivering legendary service, handling check-in, baggage, and cashiering tasks, and supporting travelers during delays or disruptions with care and teamwork.

Qualifications

• Ability to type and/or use a computer keyboard quickly.
• Able to read documents, follow instructions, learn ticketing procedures.
• Team player with strong customer service mindset.
• Must complete Customer Service Agent training with 80%+.
• Calm under pressure and able to handle delays and disruptions.

Responsibilities

• Provides friendly service to and maintains positive relationships with all Customers.
• Works in a cooperative spirit to ensure the success of our Company.
• Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs.
• Handles ticketing, check-in, and boarding using a computerized POS system and related tasks.
• Manages payments, issues, and reports; balances daily transactions.
• Checks in baggage and cargo; handles inquiries via phone or in person.
• Deals with mishandled Customers due to oversells, delays, or cancellations and resolves problems promptly.
• Provides current fare, schedule, and flight information; answers general inquiries.
• Completes forms/reports and writes irregularity reports as required.
• Duties may vary by station; must meet physical requirements and adapt to shifts.

Skills

Typing speed

Reading documents

Teamwork

Customer service training

Handling stressful situations

Time management

Professional appearance

Education

No education requirement

Tools

Computer POS system

Job description

Southwest Airlines is seeking a Customer Service Agent to greet Customers at the ticket counter, gate area, and baggage service office, helping them check in and answer questions so travel goes smoothly.

You'll be the friendly face customers meet first, delivering legendary service, handling check-in, baggage, and cashiering tasks, and supporting travelers during delays or disruptions with care and teamwork.