Airport Customer Service Agent – Check-In & Baggage

Southwest Airlines Co.; Santa Barbara (CA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Fly for free on any open seat for you/

401(k) Company match up to 10%

Job summary

Southwest Airlines Co. seeks a part-time Customer Service Agent to greet Customers at the ticket counter, gate area, and baggage service office, helping check-in and answer questions to ensure smooth travel.

You will join a team that values a friendly attitude, teamwork, and patience, with pay of $20.65 per hour and opportunities for overtime under the current collective bargaining agreement.

Qualifications

• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job.
• Ability to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations.
• Ability to work well with others as part of a team, meet the public, and work under stressful situations.
• Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period.
• Must be aware of hazardous situations and be able to handle emergencies as needed.

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers.
• Works in a cooperative spirit to ensure the success of our Company.
• Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs.
• Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems.
• Duties may vary due to the size and organization of the station.

Skills

Typing speed

Reading documents

Teamwork

Training program

Hazard awareness

Verbal communication

Cash handling

Public speaking

Education

SIDA badge / airport requirements

Job description

Southwest Airlines Co. seeks a part-time Customer Service Agent to greet Customers at the ticket counter, gate area, and baggage service office, helping check-in and answer questions to ensure smooth travel.

You will join a team that values a friendly attitude, teamwork, and patience, with pay of $20.65 per hour and opportunities for overtime under the current collective bargaining agreement.