Part-Time Customer Service Agent — Fly Free & 401(k) Match

Southwest Airlines Co.; Milwaukee (WI); On-site; USD 23,000 - 33,000; Part time

Benefits offered by this job

Fly for free for you and eligible Dep.

401(k) company match up to 10%

Profit-sharing potential

Competitive health insurance

Health plan coverage from day one

Benefits link

Job summary

Southwest Airlines Co. is seeking a part-time Customer Service Agent to greet Customers at the ticket counter, gate area, and baggage service office. You will check in travelers, answer questions, and help ensure smooth travel experiences.

This role starts with 4–6 weeks of training and operates within a union-defined pay and schedule structure. New hires follow a bidding process and may work 6.5-hour shifts, with potential overtime. The position requires U.S.

Qualifications

• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job.
• Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations.
• Ability to work well with others as part of a team, meet the public, and work under stressful situations.

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers.
• Works in a cooperative spirit to ensure the success of our Company.
• Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs.
• Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems.
• Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company.
• Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal.

Skills

Typing speed

Customer service

Teamwork

Reading & following instructions

Education

No formal education requirement

Job description

Southwest Airlines Co. is seeking a part-time Customer Service Agent to greet Customers at the ticket counter, gate area, and baggage service office. You will check in travelers, answer questions, and help ensure smooth travel experiences.

This role starts with 4–6 weeks of training and operates within a union-defined pay and schedule structure. New hires follow a bidding process and may work 6.5-hour shifts, with potential overtime. The position requires U.S.