Customer Service Agent - Catering & Food-Order Support

Inktel Direct Corporation; Fort Lauderdale (FL); Hybrid; USD 30,000 - 45,000; Full time

Job summary

Inktel Direct Corporation in Fort Lauderdale is seeking Customer Service Agents for our dynamic call center supporting a catering program. You will handle inquiries across phone, chat, and email, and may transition between channels as needed.

Owning personal equipment is a requirement. Responsibilities include solving customer issues, researching using CRM tools, guiding callers through troubleshooting, and maintaining product knowledge to deliver outstanding service.

Qualifications

• Excellent interpersonal and verbal skills with clear diction and grammar.
• Able to multitask by reading, typing, and navigating applications while engaging customers.
• At least 1 year of experience and familiarity with food ordering.

Responsibilities

• Take inbound customer inquiries by phone, chat, and text; respond via email.
• Identify root causes and resolve customer situations.
• Document customer interactions in CRM tools and update systems.
• Guide callers through troubleshooting and navigation of client menus.
• Maintain product knowledge to deliver best-in-class service.
• Demonstrate a positive attitude and reliable attendance.
• Collaborate with teammates to ensure customer satisfaction.

Skills

Interpersonal skills

Verbal communication

Multitasking

Food-ordering familiarity

Clear diction

Job description

Inktel Direct Corporation in Fort Lauderdale is seeking Customer Service Agents for our dynamic call center supporting a catering program. You will handle inquiries across phone, chat, and email, and may transition between channels as needed.

Owning personal equipment is a requirement. Responsibilities include solving customer issues, researching using CRM tools, guiding callers through troubleshooting, and maintaining product knowledge to deliver outstanding service.