Aviation Catering Guest Services Specialist

Air Culinaire Worldwide; Florida; Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

Air Culinaire Worldwide is seeking a Guest Services Agent in Florida to coordinate catering operations and deliver outstanding guest service. You will work with Operations, Network, IT, Finance and Marketing & Sales to ensure an incredible client experience from order placement through invoicing.

Under supervision, you will manage queues, emails, order accuracy, pricing research, and cross-functional communication.

Formación

• High School diploma or equivalent required.
• Bachelor’s Degree in Hospitality or Culinary preferred.
• Experience handling client relationships in a business environment.
• Prior experience in catering/culinary operations or hospitality required, including basic knowledge of culinary terms and practices.
• Prior experience in aviation fields a plus.

Responsabilidades

• Coordinate catering operations with various departments to deliver an incredible client experience from order placement to fulfillment.
• Login to assigned phone queue and manage emails as directed by management.
• Ensure orders are processed accurately, with proper notes and coding.
• Research pricing of custom items using approved supplier websites and apply discounts per policy.
• Upsell items based on client requests and promote promos to maximize value.
• Communicate issues up to management and resolve customer concerns throughout order lifecycle.

Conocimientos

Guest service

Organization

Communication

Multi-tasking

MS Office

Educación

High School diploma or equivalent

Bachelor’s Degree in Hospitality or Culinary

Herramientas

MS Outlook

MS Word

MS Excel

Descripción del empleo

Air Culinaire Worldwide is seeking a Guest Services Agent in Florida to coordinate catering operations and deliver outstanding guest service. You will work with Operations, Network, IT, Finance and Marketing & Sales to ensure an incredible client experience from order placement through invoicing.

Under supervision, you will manage queues, emails, order accuracy, pricing research, and cross-functional communication.