Customer Care Advocate: Own & Resolve Calls

Inktel Contact Center Solutions; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Inktel Contact Center Solutions in Fort Lauderdale, FL is seeking a customer service representative to handle calls with professionalism and empathy. You will advocate for callers and ensure concerns are addressed, taking ownership of each interaction until resolution.

Responsibilities include following Exzeo-inspired training standards and information protection policies, and performing tasks with accuracy while managing multiple calls and presenting information clearly.

Qualifications

• Two or more years of customer service experience.

Responsibilities

• Model ethical behavior and execute job responsibilities in accordance with Exzeo training, standards, and information protection policies.
• Act as the caller's advocate via the telephone to ensure the caller's concerns are addressed.
• Take ownership of each call, handling it until resolution is reached, which includes follow-up as necessary to ensure that the actions promised to the caller are completed.

Skills

Telephone skills

Verbal communication

Information organization

Job description

Inktel Contact Center Solutions in Fort Lauderdale, FL is seeking a customer service representative to handle calls with professionalism and empathy. You will advocate for callers and ensure concerns are addressed, taking ownership of each interaction until resolution.

Responsibilities include following Exzeo-inspired training standards and information protection policies, and performing tasks with accuracy while managing multiple calls and presenting information clearly.