Remote Chat & Phone Support Specialist

Inktel Contact Center Solutions; Orlando (FL); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401K plan

Educational assistance

Job summary

Inktel Contact Center Solutions in Orlando, Florida is seeking a Customer Support Specialist. The role involves providing exceptional customer service, maintaining documentation, and meeting performance standards.

Candidates should have a high school diploma, at least 1-2 years of call center experience, and strong written and verbal communication skills. A competitive salary and comprehensive benefits package will be offered to successful applicants.

Qualifications

• 1-2 years of experience in a call center environment, preferably with live chat.
• Must be computer literate and internet savvy.
• Ability to develop relationships with clients in difficult situations.

Responsibilities

• Maintain positive demeanor and patience with customers.
• Document all client interactions accurately.
• Strive to exceed key performance indicators (KPI) as set by management.

Skills

Customer service

Data entry

Excellent communication skills

Multitasking

Empathy and active listening

Retail sales experience

Education

High school diploma or equivalent

Tools

Salesforce

Windows-based applications

Google Chrome

Job description

Inktel Contact Center Solutions in Orlando, Florida is seeking a Customer Support Specialist. The role involves providing exceptional customer service, maintaining documentation, and meeting performance standards.

Candidates should have a high school diploma, at least 1-2 years of call center experience, and strong written and verbal communication skills. A competitive salary and comprehensive benefits package will be offered to successful applicants.