Guest Services Specialist – Catering & Client Experience

Air Culinaire Worldwide; Florida; On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Healthcare

401(k) with match

Vacation program

Life insurance

Dental & Vision

EAP

Job summary

Air Culinaire Worldwide in Florida is seeking a Guest Services Agent to coordinate catering operations and deliver outstanding service to clients within our Air Culinaire system. This on-site role requires attention to detail and proactive communication with Operations, Network, IT, Finance and Marketing & Sales.

Under supervision, you will manage order processing, pricing research, and fulfillment while ensuring notes and documentation are accurate.

Responsibilities

• Contribute to all functions and operations of their respective Guest Services Team.
• Login to assigned phone queue as assigned by management.
• Work on assigned e-mails that are coordinated by management.
• Ensure any assigned orders are processed accurately and in a timely manner.
• Ensure proper note padding of all pertinent information regarding an order.
• Using company software to determine approved preferred supplier for assigned order.
• Ensure any orders that are processed by the GSA are e-filed and coded properly.
• Researching pricing of custom items utilizing company approved websites.
• Direct communication within the supply chain regarding order clarity, i.e. via phone or e-mail.
• Execution of quotes and ensuring you are using all resources to “save” and/or “win” by applying appropriate promotional code/discount as directed by manager.
• Upsell items based on clients requested menu.
• Logging Process Events according to department policy.
• Communicate and coordinate efforts among applicable departments to fully resolve customer concerns throughout the life cycle of an order, from order placement to Process Event resolution and invoicing.
• Apply Process Event solutions by following company issued credit matrix and/or involving immediate management support.
• Perform self QC of orders ensuring accuracy of requested menu items, ensuring all appropriate fees are present and making sure any potential GPQC issues are minimized prior to submitting the order to the kitchen or manager for further QC.
• Making sure that once orders are QC’d and submitted that you are taking the necessary steps to get the order confirmed and closing the circle on the order, i.e. contacting supplier via phone or e-mail.
• Communicate any issues that need to be passed down to management at shift close for communication to subsequent shift personnel.
• Engage Guest Services Manager, Operations Manager, Director or VP of Guest Services as needed.

Skills

Customer service

Communication

Multitasking

Team collaboration

Tools

CRM software

Phone system

Email management

Job description

Air Culinaire Worldwide in Florida is seeking a Guest Services Agent to coordinate catering operations and deliver outstanding service to clients within our Air Culinaire system. This on-site role requires attention to detail and proactive communication with Operations, Network, IT, Finance and Marketing & Sales.

Under supervision, you will manage order processing, pricing research, and fulfillment while ensuring notes and documentation are accurate.