Chick-Fil-A 1099

Inktel Direct Corporation; Fort Lauderdale (FL); Hybrid; USD 30,000 - 45,000; Full time

Job summary

Inktel Direct Corporation in Fort Lauderdale is seeking Customer Service Agents for our dynamic call center supporting a catering program. You will handle inquiries across phone, chat, and email, and may transition between channels as needed.

Owning personal equipment is a requirement. Responsibilities include solving customer issues, researching using CRM tools, guiding callers through troubleshooting, and maintaining product knowledge to deliver outstanding service.

Qualifications

• Excellent interpersonal and verbal skills with clear diction and grammar.
• Able to multitask by reading, typing, and navigating applications while engaging customers.
• At least 1 year of experience and familiarity with food ordering.

Responsibilities

• Take inbound customer inquiries by phone, chat, and text; respond via email.
• Identify root causes and resolve customer situations.
• Document customer interactions in CRM tools and update systems.
• Guide callers through troubleshooting and navigation of client menus.
• Maintain product knowledge to deliver best-in-class service.
• Demonstrate a positive attitude and reliable attendance.
• Collaborate with teammates to ensure customer satisfaction.

Skills

Interpersonal skills

Verbal communication

Multitasking

Food-ordering familiarity

Clear diction

Job description

Description

Description

Voted “Best Place to Work in FL”* by the Sun Sentinel!

We’re searching for Customer Service Agents to join us here at our dynamic call center for a catering program. You will be required to have your own equipment.

In this role you will communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

Responsibilities:

• Strong desire to be helpful and take ownership and resolve customer situations
• Identify root cause of inquiries by asking probing questions to determine the best solution
• Provided customer relationship management tool to research inquiries and document customer interactions
• Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
• Guide callers through troubleshooting, navigating the client's menus
• Maintain required product knowledge to deliver best in class service
• Exhibit a positive attitude and bring enthusiasm to work each and every day
• Proven record of great attendance and demonstrating skills as a team player

Qualifications:

• Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• Seek 1+ yrs of experience & familiarity in the food ordering
• Must be able to communicate effectively with customers, management, and co-worker

Inktel is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.