Remote Customer Service Reservationist – Evenings

Inktel Contact Center Solutions; Florida; Remote; USD 30,000 - 41,000; Full time

Benefits offered by this job

Work from home

Evening shifts

Job summary

Inktel Contact Center Solutions is seeking Reservationists who can work from home with evening shifts to deliver proactive and professional customer service. You will engage customers, resolve issues, and explore all options to satisfy needs, supported by coaching and training from the Inktel team.

The role emphasizes empathy, active listening, and a professional demeanor, with a start date of April 27, 2026 and a schedule of 32 hours per week.

Qualifications

• Proven commitment to STRIVE values: Service, Responsibility, Integrity, Versatility.
• Excellent oral communication: clear diction, tone and proper grammar.
• Empathetic with active listening and a positive attitude.
• Strong desire to help and resolve customer issues.
• Able to multitask by reading, typing, and navigating applications while speaking with customers.

Responsibilities

• Communicate with customers in a proactive and professional manner.
• Respond to questions and provide information while exceeding customer expectations.
• De-escalate customers who are upset and explore all options to satisfy needs.
• Identify root causes by asking probing questions to determine the best solution.
• Maintain required product knowledge to deliver best-in-class service.

Skills

Empathy and listening

Active listening

Oral communication

Problem solving

Multitasking

Dependable

Team player

Attention to detail

Ownership mindset

Resilience

Job description

Inktel Contact Center Solutions is seeking Reservationists who can work from home with evening shifts to deliver proactive and professional customer service. You will engage customers, resolve issues, and explore all options to satisfy needs, supported by coaching and training from the Inktel team.

The role emphasizes empathy, active listening, and a professional demeanor, with a start date of April 27, 2026 and a schedule of 32 hours per week.