Customer Service Agent

Automation Personnel Services, Inc.; Montgomery (AL); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Weekly Pay

401(k) retirement plan

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Life insurance

Paid vacation

Job summary

Automation Personnel Services, Inc. is seeking a reliable Customer Service Agent in Montgomery, AL to handle inbound and outbound calls, assist customers with orders, and resolve issues with courtesy and efficiency.

The role requires experience in customer service, strong communication, and the ability to multitask while maintaining confidentiality. This is a full-time, temp-perm position with weekly pay and a benefits package.

Qualifications

• Experience in dealing with the public.
• Excellent communication skills, including verbal with proper grammar.
• Ability to work with others in a close manner.
• Good computer skills.
• Good multi-tasking skills.
• Technical expert in related computer applications.

Responsibilities

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Routing inbound calls to the appropriate resources.
• Completing call notes and call reports as necessary and updating them in the CRM.

Skills

Customer service

Communication skills

Teamwork

Computer skills

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Job description

Customer Service AgentAutomation Personnel Services is looking for experienced and reliable Customer Service Agents for a local company based in Montgomery, AL. In this role, you will handle inbound and outbound calls. The representatives of a call center are individuals who answer and dial out calls. Their responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services. Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.Pay Rate$12.00 per hourSchedule and HoursMonday through Sunday Availability, 6:00 am – 6:00 pmAvailable schedules:6 00 am to 3 00 pm.9 00 am to 6 00 pmCustomer Service Agent Duties and Responsibilities• Answering phones from customers professionally and responding to customer inquiries and complaints.• Researching required information using available resources.• Handling and resolving customer complaints regarding product sales to customer service problems.• Taking food orders, status updates and processing payments via third – party company.• Providing customers with the organization’s service and product information.• Processing forms, orders and applications requested by the customers.• Identifying, escalating priority issues and reporting to the high-level management.• Routing inbound calls to the appropriate resources.• Following up complicated customer calls where required.• Completing call notes and call reports as necessary and updating them in the CRM.• Obtaining and evaluating all relevant data to handle complaints and inquiries.• Recording details of comments, inquiries, complaints and actions taken.• Managing administration, communicating and coordinating with internal departments.• Other duties as assigned.Customer Service Agent Qualifications and Requirements• Experience in dealing with the public.• Excellent communication skills, including verbal with proper grammar.• Ability to work with others in a close manner.• Good computer skills.• Good multi-tasking skills.• Technical expert in related computer applications.• Able to react effectively and calmly in emergencies.• Able to maintain customer confidentiality.• Customer service/call center experience is required.• Attention to detail and familiarity with industrial equipment.• High school diploma or equivalent.• Must be able to lift to 25lbs. (Lifting Assessment to be given in office)• Drug screen and background check required.Job TypeFull-time, Temp- PermBenefits• Weekly Pay• 401(k) retirement plan• Medical, dental, vision, short-term disability and life insurance• 5 paid Vacation Days after 1 year of continuous service (paid as a service bonus)• 6 paid Holidays after 1500 continuous hours of service within a calendar yearInterested in this job?Click Apply Now, email your resume to [e-mail], or call us at 334.274.1004 to learn more. You can also apply in person at our office located atAutomation Personnel Services Montgomery Branch6983 Halcyon Park DriveMontgomery, AL 36117Bonus Opportunity!We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.About Automation Personnel ServicesAutomation Personnel Services is an award-winning staffing agency with more than 30 years of experience in manufacturing and light-industrial staffing. Automation Personnel Services is the winner of the ClearlyRated Best of Staffing Talent Award from 2019-2024, and the ClearlyRated Best of Staffing Client Award from 2016-2024. Automation Personnel Services is also the recipient of the Safety Standard of Excellence Award by the American Staffing Association and was named one of the Best Staffing Companies to Work For 2022 by CIO Views Magazine.Our goal is finding you the right job!Equal Opportunity EmployerAPSMontgomery