Customer Service Agent — Weekly Pay & Benefits

Automation Personnel Services, Inc.; Montgomery (AL); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Weekly Pay

401(k) retirement plan

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Life insurance

Paid vacation

Job summary

Automation Personnel Services, Inc. is seeking a reliable Customer Service Agent in Montgomery, AL to handle inbound and outbound calls, assist customers with orders, and resolve issues with courtesy and efficiency.

The role requires experience in customer service, strong communication, and the ability to multitask while maintaining confidentiality. This is a full-time, temp-perm position with weekly pay and a benefits package.

Qualifications

• Experience in dealing with the public.
• Excellent communication skills, including verbal with proper grammar.
• Ability to work with others in a close manner.
• Good computer skills.
• Good multi-tasking skills.
• Technical expert in related computer applications.

Responsibilities

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Routing inbound calls to the appropriate resources.
• Completing call notes and call reports as necessary and updating them in the CRM.

Skills

Customer service

Communication skills

Teamwork

Computer skills

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Job description

Automation Personnel Services, Inc. is seeking a reliable Customer Service Agent in Montgomery, AL to handle inbound and outbound calls, assist customers with orders, and resolve issues with courtesy and efficiency.

The role requires experience in customer service, strong communication, and the ability to multitask while maintaining confidentiality. This is a full-time, temp-perm position with weekly pay and a benefits package.